Frequently Asked Questions
Here are some frequently asked questions about our company
Our company specializes in interior design, product manufacturing, distribution, installation, and customer support. We tailor our services to meet the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.
You can contact our customer support team by sending an email to orders@mbx.bg, calling +359896705626, or using the live chat on our website. Our specialized team is available 24/7 to assist with any inquiries or issues.
We are committed to providing fast and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all standard products. Items must be in their original condition, unused, and include a receipt or proof of purchase. Refunds are processed within 5-7 business days after receiving the returned item.
Delivery times vary throughout the different periods of the year, depending on the workload of the company. They usually vary within the following ranges:
- Standard products in stock - 10 working days
- Standard products that are not kept in stock - 30 working days
- Exclusive serial products - 30 working days
- Non-standard products - 45 working days
For larger projects, the delivery and installation timelines are calculated on a strictly individual basis.
Yes, installation is one of the company's strongest points. We carry out installation work only on our own products, as well as on those that we distribute. It is calculated individually.
Yes, we produce. We have a number of exclusive products that we make for clients from Bulgaria, Belgium, and France.
Payment terms are up to 2 days after delivery. Exclusive and custom products are produced only after prepayment.
We have proven ourselves to be one of the best manufacturers of custom kitchens. The design and quality of our kitchens are on par with leading European manufacturers such as Nobilia, Nolte, Poliform, etc.
Yes, that is completely in order. The new price will be sent to you as soon as possible.